Guest Services

POSITION OVERVIEW

The Guest Services Team Member will play an essential role in the setup and operation of our outdoor concert venues. This role requires a hardworking, kind, dependable individual who can work independently while receiving direction from the Guest Services Lead and other management. The position involves having to answer lots of guest questions, quick thinking, a positive attitude, and adaptability to a fast-paced, exciting environment. Forty5 leads with a hospitality first mentality, that begins with the guest services department, you’re are strongest asset!

RESPONSIBILITIES

• Collaborate with your department lead to ensure smooth event setup, operations, and teardown.
• Collaborate with all other teams in unified effort to build our concert venue experience 
• Perform physically demanding tasks, including lifting and manual labor, as needed.
• Address urgent or unexpected tasks promptly to ensure seamless event execution.
• Provide outstanding service and foster a positive, team-oriented atmosphere, even in high-pressure situations.
• Ensure a welcoming, safe, and accessible environment for all guests. 
• Maintain a demeanor of exceeding kindness
• Operate technology with training to scan and sell tickets 
• Lead with a hospitality first mindset
• Be sedentary or stand for long periods of time during a shift
• Respond quickly to urgent tasks to ensure all operations run smoothly and on time.
• Maintain a professional, team-oriented attitude in a fast-paced and sometimes high-pressure environment.
• Greet guests with a warm and friendly demeanor, ensuring a positive first impression.
• Assist with ticket scanning, wristband distribution, and guiding guests to designated areas.
• Provide clear and accurate information about the event, venue layout, and amenities.
• Address guest inquiries, concerns, or complaints promptly and professionally.
• Provide clear and accurate information about the event, venue layout, amenities, and premium seating.
• Actively promote and sell premium seating options, VIP packages, and exclusive event opportunities to enhance the guest experience.
• Monitor crowd flow and assist in maintaining an organized and safe environment.
• Support accessibility needs by assisting guests with disabilities or special accommodations.
• Collaborate with security and site operations teams to ensure a seamless guest experience.
• Maintain cleanliness in guest areas, including picking up debris and restocking supplies.
• Assist with the setup and teardown of hospitality areas, including signage and seating arrangements.
• Follow emergency protocols and communicate with supervisors in case of safety concerns or incidents.
• Provide clear and calm communication to guests during emergencies or evacuations.
• Represent the venue and Forty5 brand positively by delivering exceptional customer service.
• Remain approachable and attentive throughout the event to anticipate and meet guest needs.
• Assist with crowd management to ensure smooth guest flow and prevent congestion.
• Maintain a visible presence to deter disruptive or unsafe behavior.
• Support lost-and-found operations, ensuring the safe return of lost items to guests.
• Maintain professionalism, composure, and a positive attitude in high-pressure situations.
• Ask for support from supervisors when needed

QUALIFICATIONS

• Must be 15 years of age or older
• Ability to lift and carry up to 40 pounds.
• Strong multitasking, organizational, and communication skills.
• Flexible and adaptable attitude in a fast-paced environment.
• Willingness to work flexible hours, including evenings, weekends, and shifts of up to 10 hours.

PREFERRED QUALIFICATIONS

• Certification for CPR, Stop the Bleed, or other First Aid applications.
• Previous experience in live events, hospitality, guest services, or security roles.

OTHER REQUIREMENTS

• All team members must remain sober and free of impairment throughout their shifts to ensure a safe and efficient work environment.

WHY JOIN US?‍

This role offers an exciting opportunity to contribute to a vibrant team and shape memorable experiences at some of Indianapolis’ top venues. At Forty5 Presents, you’ll help create the conditions for music to transform lives, while growing your skills and making a difference in our community.

Forty5 Presents is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds to apply and are dedicated to providing a safe and welcoming workplace for everyone.